How can we help you?
General Question
We offer a range of scaffolding options including frame scaffolding, modular scaffolding. Please contact us to discuss your specific needs and find the best solution for your project.
You can place an order by WhatsApp us directly at +6016-353 8759. Our team will assist you with the ordering process and provide any necessary information.
We offer delivery across West Malaysia with an applicable surcharge. Customers are also welcome to arrange their own transport, such as Lalamove, or opt for self-pickup.
Note: We do not provide manpower for loading and unloading on-site unless requested. If requested, a surcharge will apply.
- Yes, an additional deposit is required when renting scaffoldings, whether for new or existing orders. If you add items, the deposit amount will be adjusted, and you will need to pay the balance.
- No, we do not have a minimum order quantity.
- Yes, you can rent scaffoldings and will be billed monthly. However, for small quantities, we recommend purchasing instead of renting.
- One set includes:
- 2 pieces of frames
- 2 pieces of cross braces
- 4 pieces of joint pins
- For accurate quantity estimates, we recommend consulting with your installer. While we can assist with preliminary calculations, please note that we are not responsible for any inaccuracies in the estimation. For the best results, rely on your installer’s expertise.
- These services are available upon request and may incur additional charges.
For further assistance, please contact us at 016-660 8759.
- If you need to cancel an order, please notify us as soon as possible. Cancellation terms may vary depending on the timing and nature of the order. Contact us for specific details.
- Yes, it is important to follow all safety guidelines provided with the scaffolding. Ensure that all safety protocols are adhered to for a safe working environment.
- Yes, we offer discounts for long-term rentals. Please contact us to discuss your rental duration and receive a customized quote.
- Yes, for large order amounts, a rental agreement will be required to ensure all terms and conditions are clearly outlined.
- Yes, please have someone available to loading and unloading at the site, as the driver will come alone.
- The driver will hand over the items list to your worker. Please ensure your worker counts and verifies the quantity of the items.
Rental
Yes, you can rent the items for a few days, but the charges will be based on a minimum of 1 month.
The minimum rental charge is for 1 month, even if you use the items for less than a month.
Even if you return the items early, the rental charge will still be for the full month.
Yes, if you need the items for longer than a month, you will be charged for the additional months based on the monthly rental rate.
No, the rental rates are calculated monthly, with a minimum charge of 1 month.
No, the rental fee cannot be deducted from the deposit.
The deposit collected is 8x of your rental fee, which is refundable upon the return of all items in good condition.
The deposit is collected to cover any potential loss or damage to the items during the rental period. It ensures the safe return of all items.
Yes, the deposit will be fully refunded if all items are returned without any loss or damage.
Payments
At CK Scaffolding, we offer several convenient payment options:
- Cash
- Online Transfer (preferably instant transfer)
- PB QR Pay
Please note: We do not accept IBG transfers, especially for urgent delivery requests.
- Yes, the deposit is refundable. We collect a deposit for our renting services, and it will be refunded once all items are returned in good condition.
Returns & Refunds
- Returned items should be in good condition and include all components. Please contact us to arrange the return.
- Your worker needs to hand the items back to the driver. The driver will issue a return bill, and once the items are checked at our warehouse and everything is OK, we will refund the deposit.
- You will receive your refund within 2 working days after your refund request is approved.
Note: A full deposit refund is provided only when all rented items are returned in good condition. If any defects are found upon return, our representative will contact you to reach a consensus.
